Reservation and Ticketing Officer - Etihad Airways
Employer: Etihad Airways
Country: Cairo - Egypt
Job Title: Reservation and Ticketing Officer
Job Category: Sales
Job Type: Full Time
Closing date 25 February 2012
Job Description:
· Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.
· Ensure team compliance with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
· Handle day-to-day problem resolution, escalating to higher levels as required.
· Assign duties, responsibilities, staff roster and leave records
· Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e. schedule training in AUH, shadowing for new joiners etc);
· Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.
· Ensure all monies accounted for and TSR tallies
· Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
· In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained
· Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner
·
Qualifications:
· The right to live and work in Egypt.
· High school graduate
· Three to five years airline or travel agency experience in a reservations and ticketing role with at least two years supervisory experience
· Etihad reservation system*AMADEUS* - courses in reservations and ticketing
· Airline advanced passenger tariff and pricing course
· Recognized IATA or knowledge in rules and regulation of airline restrictions
· Coaching skills
· Good written and oral English language skills
· Ability to work under pressure and to short lead times
· Able to work on own initiative
· Good PC skills include Word, Excel, PowerPoint, Internet
· Numerate
Gender: ANY
Experience: 3 - 5 years’ experience
Salary (L.E.): Negotiable
Job Contact Info. :
Apply on following website
http://careers.etihadairways.com/ehire/English/JobSearch.aspx
or send CV to careers@etihad.ae
Please, specify the Job Title in the email subject.
Employer: Etihad Airways
Country: Cairo - Egypt
Job Title: Reservation and Ticketing Officer
Job Category: Sales
Job Type: Full Time
Closing date 25 February 2012
Job Description:
· Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.
· Ensure team compliance with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
· Handle day-to-day problem resolution, escalating to higher levels as required.
· Assign duties, responsibilities, staff roster and leave records
· Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e. schedule training in AUH, shadowing for new joiners etc);
· Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.
· Ensure all monies accounted for and TSR tallies
· Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
· In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained
· Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner
·
Qualifications:
· The right to live and work in Egypt.
· High school graduate
· Three to five years airline or travel agency experience in a reservations and ticketing role with at least two years supervisory experience
· Etihad reservation system*AMADEUS* - courses in reservations and ticketing
· Airline advanced passenger tariff and pricing course
· Recognized IATA or knowledge in rules and regulation of airline restrictions
· Coaching skills
· Good written and oral English language skills
· Ability to work under pressure and to short lead times
· Able to work on own initiative
· Good PC skills include Word, Excel, PowerPoint, Internet
· Numerate
Gender: ANY
Experience: 3 - 5 years’ experience
Salary (L.E.): Negotiable
Job Contact Info. :
Apply on following website
http://careers.etihadairways.com/ehire/English/JobSearch.aspx
or send CV to careers@etihad.ae
Please, specify the Job Title in the email subject.
