Jan 9, 2012

Fresh Graduate Call Center Technical Support - Raya وظائف خالية : حديث التخرج

Employer     Raya Holding Group

Job Title     Call Center Technical Support

Languages     English Language:Excellent

Country     Egypt

Job Category     Customer Service, Information Technology

Job Type     Full Time

Description   
  Proactively manage service delivery to Etisalats customers and ensure high levels of customer satisfaction and retention.  Troubleshoot technical queries and complaints upto L1 level using documented procedures and available tools. Appropriately log and escalate unresolved complaints / queries to supervisors/designated authority and follow-up if necessary.  Identify and provide inputs on recurring customer problems.  Educate customers on technical issues.  Achieve internal and client quality requirements.  Comply with the established method, standards and guidelines as outlined. Proactively keeps up to date on new methods, standards and guidelines.  Present detailed information and respond to questions from Managers, clients, and Customers.  Adhere to the laid down code of conduct  Provide support and assistance to Team Leader and Team Member whenever necessary.  Perform all tasks following company policy and procedures, including legal and regulatory requirements, and to prescribed company standards.

Qualifications
    Excellent communication skills Customer service oriented Strong Network Background CCNA:Preferable

Gender     Any

Experience     0 – New Graduate Years. 

Salary (L.E.)     Negotiable

Job Contact Info.     Interested Candidate with the mentioned Criteria should write TS Applicant in the subject. Recruitment_RCC@rayacorp.com