| Description | 1- Act as first line of support for providing technical assistance and support for ADC employees located in main office, branch offices and field users. 2- Install and support Software and hardware in both of the main office and the branch offices. 3- Test, deploy and train end users on internally developed software applications. 4- End-to-end problem resolution for desktop, Laptop, Hand Held and client services. 5- Troubleshoot the network services (printing, email service and Internet access). 6- Perform Data backup and security policies implementation of client terminals. 7- Ensure accurate allocation of information technology assets. 8- Ensure smooth operations by minimizing down time. 9- Educate and give orientations to users when needed on IT related issues. 10- Control end users access to information resources. 11- Propose solutions to increase efficiency in relation to technical support operations. 12- Adhere to set of processes and procedures. Early highlighting obstacles preventing adherence. 13- Timely submission of reports |
