| Employer | Stream International Egypt |
| Job Title | Customer Support Professional |
| Languages | Fluent/Excellent French Speaker. |
| Country | Egypt |
| Job Category | Call Center, Customer Service |
| Job Type | Full Time |
| Description | Provide Customer Service for French Clients Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores. Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge. |
| Qualifications | Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. |
| Gender | Any |
| Education major | French Language |
| Experience | 0 – New Graduate Years. |
| Other Skills | Good Knowledge of computer and MS Office Applications. |
| Compensations | Company provides transportation from pick up points covering Greater Cairo. Door to Door Transportation is provided for ladies after 9:00 PM. Medical and social insurance are provided by the company. Opportunity for growth according to Performance. Company provides very competitive package. |
| Salary (L.E.) | Negotiable |
| Comments | Please 3send 3your 3Resume 3to 3Stream.Amcham@gmail.com Subject: 3French-CSP |
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