Nov 14, 2011

Follow up Agent - LINKdotNET

LINKdotNET
Follow up Agent
Fluent spoken & written English & Arabic
Egypt
Customer Service, Sales
Full Time 
*Answer calls from customers in process of installation inquiring about their DSL line status. *Placing calls to customers to provide them with updates of their line status. *Open CRM ticket to document the incoming call. *Communicate with other departments involved in the DSL cycle for updates. *Monitor Score *CRM *Following up with customer until problem is solved.
*Bachelor degree *Minimum 1 year experience in a similar position *Fluent in spoken and written English and Arabic. *Crisis management *Time management *Effective Negotiation Skills *Customer Focus *Stress Management skills
Male
1 - 2 Years.
Negotiable
Applicants 8must 8be 8resident 8in 8Cairo.
Mrs. Amina El Hamawi amchamcvs@mail.link.net